Learn about the exciting opportunity to work as a remote customer service healthcare representative at Results CX, a trusted partner to Fortune 100 and 500 companies.
About Results CX
Results CX is a renowned customer experience partner, providing exceptional services to Fortune 100 and 500 companies. With a deep understanding of the importance of customer satisfaction, Results CX has built a strong reputation in the industry. Let’s explore further what makes Results CX a top choice for businesses and job seekers alike.
Customer Experience Partner to Fortune 100 and 500 Companies
Results CX possesses extensive experience in the field of customer experience management. They have successfully established themselves as trusted partners to some of the most prominent companies in the world. By delivering exceptional customer service, Results CX helps these companies maintain their market positions and gain a competitive edge.
One of the key reasons why Fortune 100 and 500 companies rely on Results CX is their ability to effectively manage and enhance customer experiences across various touchpoints. Results CX understands that happy and satisfied customers are more likely to become loyal brand advocates, thereby driving business growth. With their expertise, they help companies tailor their customer interactions to ensure maximum satisfaction and drive customer loyalty.
Remote Positions Available
In today’s digital age, remote work has become an increasingly popular option for both job seekers and employers. Results CX recognizes this trend and offers remote positions to provide flexibility and promote work-life balance. By embracing remote work, they are able to tap into a wider talent pool and attract top professionals from around the globe.
As a remote employee at Results CX, you can enjoy the benefits of a flexible work environment and the opportunity to work with renowned companies. Remote positions also offer the advantage of eliminating commuting time, allowing employees to allocate their time more efficiently. Results CX values their remote employees and provides the necessary support and resources to ensure their success.
3.5 Star Rating on Glassdoor
Glassdoor is a trusted platform for employees to share their experiences and provide insights into companies’ work environments. Results CX has achieved a commendable 3.5-star rating on Glassdoor, indicating a positive overall employee experience. This rating is a testament to their commitment to creating a conducive and rewarding work environment for their employees.
Results CX values employee feedback and continuously strives to improve their workplace culture. They actively listen to their employees’ suggestions and concerns, fostering open communication and a sense of belonging. This dedication to employee satisfaction translates into a positive work environment where individuals can thrive and contribute their best.
- ✓ Customer experience partner to Fortune 100 and 500 companies
- ✓ Remote positions available
- ✓ 3.5-star rating on Glassdoor
Job Description
As a healthcare representative, your primary responsibility will be to handle healthcare-related inquiries. This includes addressing customer concerns, answering questions, and providing information about healthcare services and policies.
You will be tasked with making inbound and outbound calls to inform customers about any changes or updates in their healthcare plans. It is crucial to communicate effectively and professionally, ensuring that customers receive accurate and up-to-date information.
In addition to handling inquiries and making calls, you will be required to assist customers with various tasks such as reviews, change requests, appointment scheduling, and more. This may involve coordinating with other departments or healthcare providers to ensure a smooth process for the customers.
To excel in this role, you must have excellent communication skills, both verbal and written. Strong interpersonal skills are also essential, as you will interact with customers from diverse backgrounds and with varying levels of healthcare knowledge.
The ability to multitask and prioritize tasks is crucial in this position. You will need to manage your time efficiently to handle multiple inquiries and tasks simultaneously while providing excellent customer service.
In this role, attention to detail is vital. You must accurately record and update customer information in the system, ensuring that all data is entered correctly and securely.
As a healthcare representative, you have an opportunity to make a positive impact on customers’ healthcare experiences. By providing accurate information, addressing concerns, and assisting with various tasks, your contribute to maintaining high levels of customer satisfaction.
Responsibilities:
- Handle healthcare-related inquiries
- Inbound and outbound calls to inform customers about changes
- Assist with reviews, change requests, appointment scheduling, and more
If you are passionate about helping others, have excellent communication skills, and enjoy working in a fast-paced environment, this role could be a great fit for you. Apply today to join our team and make a difference in the healthcare industry!
Requirements
To be considered for this position, there are certain requirements that you must meet. These requirements will ensure that you are well-equipped to handle the responsibilities and tasks that come with the job. Below are the key requirements:
1. High school diploma or GED
A high school diploma or GED is the minimum educational requirement for this position. This ensures that you have a basic level of education and knowledge to perform the tasks and follow the instructions provided.
2. Typing speed of 25 words per minute
As a part of this role, you will be required to use a computer and type efficiently. Therefore, a minimum typing speed of 25 words per minute is necessary to ensure that you can effectively handle the daily tasks that involve typing and data entry.
3. Technical proficiency
Having a good level of technical proficiency is vital for this position. You should be familiar with basic computer operations, software programs, and have the ability to troubleshoot common technical issues that may arise during work. This will enable you to navigate systems, use necessary software, and perform tasks without any major disruptions.
4. Availability between 7am and 2am EST, 7 days a week
As this position requires round-the-clock availability, it is important that you can commit to working during the specified hours. This ensures that there is consistent coverage and that the necessary tasks are effectively managed throughout the day. Please note that the time zone specified is Eastern Standard Time.
By meeting these key requirements, you will be well-prepared to take on the responsibilities and effectively contribute to the team. It is important to carefully consider these requirements before applying for the position to ensure that they align with your capabilities and availability.
Equipment Needed
When it comes to setting up a productive and efficient workspace, having the right equipment is essential. Whether you’re working from home or in an office, having the right tools can make a big difference in your productivity and overall experience. In this blog post, we will discuss the equipment you need to ensure a smooth work process.
PC or laptop running Windows 10
The first and most important piece of equipment you will need is a PC or laptop running Windows 10. This operating system is widely used and offers a stable and secure platform for your work. Make sure your PC or laptop meets the recommended system requirements to ensure optimal performance.
High-speed internet
In today’s digital age, a reliable and high-speed internet connection is a must. It allows you to stay connected, collaborate with colleagues, and access online resources without any interruptions. Make sure your internet service provider offers a high-speed connection to avoid any potential productivity issues.
Two dedicated computer monitors
Working with multiple screens can significantly improve your productivity and efficiency. Having two dedicated computer monitors allows you to have multiple windows and applications open simultaneously, making it easier to multitask and switch between tasks effortlessly.
Voice over IP USB headset with microphone
Clear and effective communication is crucial when working remotely or with a team. A voice over IP USB headset with a built-in microphone will ensure that you can communicate with clarity during conference calls, video meetings, and virtual collaborations. Look for a headset that provides noise-canceling features to eliminate any background noise and distractions.
Webcam
If you frequently engage in video conferences or virtual meetings, having a webcam is essential. A good-quality webcam will allow you to have face-to-face interactions with your colleagues, clients, or stakeholders, making communication more personal and engaging. Ensure that your webcam offers high resolution and clear image quality.
Dedicated workspace free of background noise and distractions
Creating a dedicated workspace free from background noise and distractions is essential for maintaining focus and productivity. Find a quiet area in your home or office where you can set up your computer and work without any interruptions. Avoid areas with high foot traffic or excessive noise, as these can negatively impact your work performance.
Remember, having the right equipment can greatly enhance your work experience and productivity. Invest in high-quality and reliable equipment to ensure that you have all the tools you need to thrive in your work environment.
Salary and Benefits
When considering a job opportunity, one of the most important factors to take into account is the salary and benefits package. It not only determines how much you will earn, but also the added perks that can enhance your overall job satisfaction. In this blog post, we will take a closer look at the salary range, hourly pay, and the potential to work with reputable companies in this field.
Hourly Pay
As an employee in this industry, you can expect to earn around $13-14 per hour. While this may not seem like a high figure at first glance, it is important to consider the various other benefits that come along with the job. The hourly pay serves as the foundation on which your overall compensation is built, and it is often supplemented by additional bonuses and incentives.
Annual Salary Range
In addition to the hourly pay, the annual salary range for professionals in this field typically falls between $28,000 and $37,000. This range takes into account various factors such as experience, job role, and location. With a competitive salary range like this, you can enjoy a comfortable lifestyle while also being rewarded for your hard work and expertise.
Opportunity to Work with Reputable Companies
One of the greatest advantages of working in this industry is the opportunity to collaborate with reputable companies. These can range from small businesses to large corporations, all of which offer valuable work experience and exposure. Working with reputable companies not only adds credibility to your resume but also opens doors to potential future opportunities.
Collaborating with established brands allows you to work on exciting projects, learn from experienced professionals, and build a strong network within the industry. This exposure can greatly enhance your career prospects and increase your chances of long-term success.
In Summary
When it comes to salary and benefits, this industry offers a competitive hourly pay rate of around $13-14, which can lead to an annual salary range of $28,000 to $37,000. Alongside the financial rewards, there is also the opportunity to work with reputable companies, providing valuable experience and career growth. With all these factors combined, this industry presents a promising career path for those seeking a financially stable and professionally satisfying job.
How to Apply
When it comes to applying for a job, it’s important to make a lasting impression. This starts with understanding the application process and taking the necessary steps to stand out from the crowd. Follow these guidelines to increase your chances of success.
1. Apply through the provided link
Most job postings include a link or button under the video that leads directly to the application page. Be sure to click on this link and follow the instructions provided. This is the first step to show your interest and begin the application process.
2. Ensure your resume stands out with relevant keywords
In today’s digital age, many companies use applicant tracking systems (ATS) to filter resumes before they even reach a human being. To increase your chances of getting noticed, it’s important to optimize your resume with relevant keywords.
Here are a few tips to help you stand out:
- Read the job description carefully and identify keywords that are frequently used.
- Incorporate these keywords naturally into your resume, focusing on relevant skills, experiences, and accomplishments.
- Avoid keyword stuffing or using unrelated keywords just to get past the ATS. Your resume should still make sense to a human reader.
- Use specific and measurable examples to demonstrate your skills and achievements.
By tailoring your resume to the specific job requirements and using relevant keywords, you increase your chances of getting past the initial screening process.
