Job Description
SeatGeek is looking for a dedicated and passionate individual to join their team as a customer service representative. As a customer service representative, you will play a crucial role in providing exceptional support to their customers through various channels such as phone, email, and chat. Your main responsibility will be to assist customers with their inquiries and provide timely solutions to ensure their satisfaction.
Assist Customers Through Phone, Email, and Chat
As a customer service representative, you will be the main point of contact for our customers. You will handle a variety of inquiries ranging from ticket availability, pricing, seat selections, payment methods, and event information. Using your communication skills, you will listen actively, ask appropriate questions, and provide accurate and helpful information to ensure the best customer experience.
Whether it’s helping a customer find the perfect seats for a concert or resolving an issue with a ticket purchase, you will ensure their needs are met. You will demonstrate empathy, patience, and professionalism in every interaction, leaving customers feeling valued and satisfied with their services.
In conclusion, as a customer service representative at SeatGeek, you will have the opportunity to assist customers from various backgrounds, resolve their inquiries promptly and accurately, and contribute to the continuous improvement of our services. Your dedication, availability, and commitment to excellence will play a vital role in ensuring that our customers have an exceptional experience from start to finish.
Desired Qualifications
When it comes to finding the right candidate for a position, certain qualifications are essential. In the field of technology and customer experiences, there are specific skills and attributes that employers look for in potential candidates. Having a strong work ethic and a passion for technology and customer experiences is crucial in this competitive industry.
An understanding of the ticket purchasing process is another valuable qualification for individuals in this field. Whether it’s buying tickets for an event or assisting customers in their ticket purchases, knowing the ins and outs of the process is essential for providing top-notch customer service. This understanding can help streamline the ticket purchasing experience and ensure customer satisfaction.
In addition to technical skills, empathy for customers is highly valued in a tech startup or high-volume company. Being able to put yourself in the customer’s shoes and understand their needs and concerns is crucial for building strong relationships and providing excellent service. This skill can be particularly beneficial when solving complex technical issues or addressing customer complaints.
Experience in a tech startup or high-volume company is also a desired qualification. Working in a fast-paced environment and being able to adapt and thrive in a dynamic setting is essential in the world of technology and customer experiences. Having this experience demonstrates the ability to handle high-pressure situations and successfully manage multiple tasks simultaneously.
Key Qualifications:
- Strong work ethic and passion for technology and customer experiences: The field of technology is constantly evolving, and it requires individuals who are dedicated and passionate about keeping up with the latest trends and innovations. A strong work ethic is crucial for staying ahead in this fast-paced industry.
- Understanding the ticket purchasing process: Whether it’s for a concert, a sporting event, or any other type of live entertainment, the ticket purchasing process can sometimes be complex. Having a solid understanding of how this process works is essential for providing excellent customer service and ensuring a smooth ticket-buying experience.
- Empathy for customers: In a tech startup or high-volume company, it’s important to remember that behind every ticket purchase or customer interaction, there is a real person with needs and concerns. Being able to empathize with customers and address their needs with compassion and understanding can significantly enhance the overall customer experience.
- Experience in a tech startup or high-volume company: Working in a tech startup or high-volume company can provide valuable experience and insights into the fast-paced world of technology and customer experiences. This experience demonstrates adaptability, the ability to handle pressure, and a track record of success in a dynamic environment.
Perks of This Job
Work from Home with a Stipend for Office Setup
One of the most appealing perks of this job is the ability to work from the comfort of your own home. This flexibility offers numerous advantages, including saving time and money on commuting expenses. Additionally, employees have the option to set up their home office according to their preferences, thanks to the stipend provided by the company. Whether it’s a cozy corner with a comfortable chair or a spacious desk with multiple monitors, a well-equipped home office can boost productivity and overall job satisfaction.
Flexible PTO and Paid Family Leave
SeatGeek offers flexible Paid Time Off (PTO) and paid family leave, which are highly sought after by job seekers. Flexible PTO allows employees to take time off when they need it, whether it’s for a vacation or personal reasons, without the stress of accumulating excessive leave.
$120/month to Spend on Tickets to Live Events
SeatGeek gives a monthly stipend of $120 specifically for purchasing tickets to live events, allowing employees to enjoy their favorite activities without worrying about their budget. This perk allows individuals to create lasting memories and enjoy a fulfilling work-life balance.
Hourly Salary of $22.00 Apply Here
Lastly, the hourly salary is a crucial aspect of any job. Offering an hourly salary of $22 demonstrates a fair and competitive compensation package. This helps attract and retain talented individuals who are skilled in their respective roles. It also shows that the company values the hard work and dedication of its employees by providing them with a wage that reflects their worth.
Note: The perks of this job play a vital role in enhancing job satisfaction. They provide employees with added convenience, flexibility, financial security, and opportunities to enjoy experiences outside of work. The perks outlined, including the ability to work from home, flexible PTO, comprehensive insurance coverage, yearly subscriptions, ticket stipends for live events, and a competitive hourly salary, are all valuable elements that contribute to a positive and rewarding work environment.
